Privacy Policy

1. Introduction

VIN2COC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Certificate of Conformity services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our services:

• Name and contact information (email, phone number)
• Billing and shipping addresses
• Vehicle information (VIN, make, model, year)
• Payment information (processed securely through Stripe)
• Documents you upload for COC processing

2.2 Automatically Collected Information

• IP address and browser information
• Usage data and website analytics
• Cookies and similar tracking technologies
• Device information and operating system

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your COC orders
• Communicating with you about your orders and services
• Processing payments and preventing fraud
• Improving our website and services
• Complying with legal obligations
• Sending important updates and notifications
• Providing customer support

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors (Stripe) for secure payment processing
• Email service providers for order communications
• Shipping companies for document delivery
• Cloud storage providers for secure data storage

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication systems
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Order and customer data: 7 years for tax and legal compliance
• Uploaded documents: Automatically deleted after 90 days unless required for ongoing services
• Payment information: Not stored on our servers (handled by Stripe)
• Website analytics: Aggregated data retained indefinitely

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@vin2coc.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: